Terms and Conditions

Bookings

All bookings must be paid in advance

Bookings can be made via our website using our booking system, or contacting us directly via email at lucy@sewcumbria.co.uk

Your booking is only confirmed once payment has been received.  

Payments

Full payments can be made when booking your place via our website or when contacting us directly. 

On request, we can offer a spilt payment method to secure your place on our group workshops. This would entail a 50% deposit on booking and the outstanding 50% due one month before the date of your workshop. Please email us directly to enquire about this option at: lucy@sewcumbria.co.uk

Cancellation and Refund Policy

If, for any reason, you find yourself unable to attend your booked workshop and you notify us more than 14 days in advance of the date of your workshop, we can offer a 50% refund or alternatively a 50% credit, which you can then use to book any future workshops. 

Alternatively, instead of a refund or credit, if possible, we can transfer you to either the same workshop that's running on a different date, or a different workshop altogether. If you opt to transfer to a different workshop, you will need to pay any difference in the workshop fee. 

If a cancellation is made within 14 days of the date of your workshop, we are unable to offer a refund or move you to another workshop.

We understand there are times where you may have to cancel your booking as a result of illness or for personal/professional reasons. This unfortunately does not provide the right to a refund or transfer of workshops; the above T&C's still apply. We will however review such circumstances on a case by case basis and where appropriate we will notify you of the possible options. 

Class Cancellation Policy

We require a minimum of 4 students in order to proceed with each workshop. We may choose to run a class with less than 4 bookings, but we reserve the right to reschedule or cancel undersubscribed classes.

In the unlikely event when a workshop must be cancelled or postponed due to unavoidable circumstances or if a class is undersubscribed, we will give you a minimum of 24 hours notice. You will be offered an alternative date or credit for the same amount of money or refund your workshop fee. We will not be liable for any other costs, for example travel or expenses that you may incur.

If a class is postponed for reasons which we are responsible for, for example tutor illness, we will make every reasonable effort to reschedule the workshop.